Frequently Asked Questions
Everything you need to know about furnishing your home with Home Zone.
What are your delivery options and timeframes?
We offer standard curbside delivery and premium White Glove delivery. Most in-stock items are processed within 2-4 business days, with delivery typically occurring within 7-14 business days depending on your location.
Do you offer financing for furniture purchases?
Yes, we provide several flexible financing options, including interest-free plans for qualified buyers through our banking partners. You can apply during the checkout process or in-store.
What is your return policy for home decor and furniture?
Items can be returned within 30 days of delivery. Furniture must be in its original condition. Please note that a 15% restocking fee may apply, and original shipping charges are non-refundable.
Does my furniture come with a warranty?
All Home Zone furniture includes a one-year manufacturer's warranty against defects in materials and workmanship. We also offer extended protection plans for accidental stains, tears, or damage.
Can I track the status of my order?
Absolutely. Once your order ships, you will receive an email confirmation with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Is assembly required for your products?
Assembly requirements vary by product. While many items arrive fully assembled, some require light assembly. Detailed instructions and tools are included, or you can opt for our White Glove service for professional setup.